Get in Touch With Us
If something on this site raised a question, if you spotted a detail that needs updating, or if you want to talk about how we work, this page tells you how to reach us and what happens after you do.
How to Contact Us
Email is the best way to get a message to our team. We read every message individually and aim to reply within two working days. Reach us at [email protected].
A short description of your reason for writing at the top of your message helps us route it to the right person and respond more quickly. You don't need to write an essay — just enough context for us to understand what you need.
What You Can Write to Us About
We hear from a range of readers. These are the most common reasons people get in touch:
- Questions about our reviews — If something in our coverage of crypto casinos, bonuses, or coin support is unclear, ask and we'll do our best to clarify.
- Corrections and accuracy flags — Bonus terms change, coins get added or removed, and licensing details shift. If you've spotted something that looks out of date or wrong, we want to know. Accuracy matters to us, and reader flags are genuinely useful.
- Feedback on our methodology — We explain how we assess and rank crypto casino sites, and we take challenges to that methodology seriously. If you think we've missed something important, say so.
- Suggestions for coverage — Is there a site, a coin, a bonus type, or a topic you'd like us to look at? We can't promise to cover everything, but we do consider reader suggestions when planning new content.
- Partnership and commercial enquiries — If you represent an operator or supplier and want to discuss how we work with commercial partners, introduce yourself and outline what you have in mind. We'll be straight with you about what we do and don't offer.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, please mention it in your message and we will point you toward appropriate support. The National Problem Gambling Helpline is available around the clock at 1-800-GAMBLER.
What We Don't Handle by Email
We are an independent comparison and review site, not a casino operator. We cannot access your account at any of the sites we cover, process withdrawals, resolve disputes with operators, or change bonus terms on your behalf. For account issues, the operator's own support team is the right contact. Our reviews sometimes note the quality of each site's customer support, which may help you decide who to play with in the first place.
After You Send Your Message
A member of our team reads every message we receive. We do not use automated replies in place of a real response. Our target is two working days, though during busy periods it can take a little longer. We'll always follow up — if you haven't heard back after five working days, it's worth checking your spam folder before writing again.
A Note on Our Editorial Standards
Bitcoin Casino operates as an independent review site. Our rankings are based on editorial research — factors like supported cryptocurrencies, payout speed, bonus terms and wagering requirements, licensing status, KYC requirements, and game selection. Commercial relationships with operators are disclosed on our pages, and they do not determine ranking position.
We cover crypto casinos serving US players, all of which are offshore and operate in a legal grey area rather than under US regulatory oversight. If anything in our coverage misrepresents a site's licensing status, restricted states, or bonus conditions, we want to correct it promptly. Reader scrutiny of those details keeps our content more accurate for everyone.
For a broader look at what we review and how, you can also explore our coverage of top-rated casino options to see the methodology in context.
Gambling involves real financial risk. Play only with what you can afford to lose, and never chase losses. If gambling is causing problems for you or someone you know, free, confidential support is available 24/7 at 1-800-GAMBLER. This site is intended for adults aged 18 or older, or 21 or older where required by your state.